Covid-19 protocols

Our revised protocols during coronavirus:

Distinctive Dentistry will be operating a ‘closed door policy’, meaning our practice doors will only be accessible to patients with a confirmed appointment. We would also like to politely request that you attend wearing a face mask or face covering.

  • You will have been asked a number of screening questions when booking and/or confirming your appointment. This is to help keep you and our staff safe. These questions will be asked again when you attend the practice.
  • Our newly installed appointment system has an option for us to send your medical history electronically to you, meaning you can complete it in advance of your appointment. This would be our preferred option.
  • If you are unable to complete your medical history in advance, we now have iPads within the practice for digitally signing and confirming your medical history – they are easier to disinfect and will not have to be transferred from the reception to the surgery (and back again) like our paper notes used to be.
  • When you arrive at the front door, which is now an automatic door, our reception team will acknowledge you and we will let you in when it is safe to do so. If there are any other patients also waiting for their appointment, please observe social distancing.
  •  There will be a few ‘house rules’ for attending your appointment:
    • Please do not arrive too early
    • Please do not arrive late, we may be unable to see you because of the social distancing measures we are having to implement. This is to avoid unnecessary contact with other patients within the practice
    • Only bring minimal belongings into the practice with you. Safely leave items such as coats and extra baggage (i.e. shopping bags) in the car
    • We politely request that patients attend their appointments alone, except if you need a carer or are accompanying a minor
    • We need to discourage the use of our toilet facilities, however they will still be available upon request
  • You will be met by a team member wearing appropriate PPE. They will help check you in for your appointment and our reception team will review your medical history (time for those screening questions again). You will see that we have had a new protective screen installed. There are also visible reminders around the practice that we should all socially distance where possible.
  • We will ask that you hand sanitise on entering the practice. If you are not already wearing a face mask, you will be provided with one to use while you visit us.
  • Reception will let the dentist or hygienist know that you have arrived and you will be asked to make your way to the patient lounge. Please observe social distancing at all times.
  • We will take all precautions to limit the use of our patient lounges and all chairs have been spaced with the required two-metre distance. All non-necessary items have been removed as a precaution.
  • Although our paper magazines have been removed, we are now delighted to be able to provide you with a digital catalogue of magazines, that you can access from your phone or tablet.
  • When it is time for your appointment, our surgery nurse will greet you as normal, and once in the surgery, any handbags and other belongings will be placed into a storage box. The box will be thoroughly disinfected after use.
  • Our clinical teams in the surgeries may be wearing more enhanced PPE than you are used to. Please be reassured it is still the same friendly dental team that you have seen many times before.
  • Once you are in the surgery, we will ask you to remove your face mask just before your treatment starts. Please place it safely into your pocket.
  • At the end of your treatment, you can place your face mask back on.
  • When it’s time to leave, you will collect your belongings from the storage box and you will head back to reception. If your appointment is in our downstairs surgery, we may ask you to exit via the door that enters directly onto our car park.
  • You will be asked to sanitise your hands again before you return to reception.
  • We would like to request that any payments are made by a contactless method (if possible). Apple Pay purchases, for example, do not have any upper payment limit, contactless card payments have been temporarily increased to £45 during the pandemic.
  • If there are other people in reception, we may ask you to leave the practice and we will call you to arrange your next appointment and to take any payment due. This is to reduce the number of people at the reception desk at any one time.
  • If you are attending for a hygiene appointment, we may be able to book your next visit whilst you are still in the surgery. Alleviating any unnecessary time at the reception desk.
  • It is advisable that you head straight home after your appointment. Please change your clothes and wash your hands thoroughly, with soap and water, as soon as possible on arriving home.


Any questions?
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When we're open:

  • Monday 8:45am–5:30pm
  • Tuesday 8:45am–5:30pm
  • Wednesday 8:45am–5:30pm
  • Thursday 8:45am–5:30pm
  • Friday 8:45am–5:30pm
  • Saturday appointment only
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